Wednesday, December 30, 2009

3 huge mistakes corporations make on Twitter




(1) Having a list of Links to Social Media Sites, but the Twitter logo is linked to the main Twitter home page, instead of their specific corporate Twitter account profile page.

WHY IT'S WRONG: People don't want to visit the Twitter home page, they want to visit the corporation's Twitter page, and perhaps Follow it. Often the Twitter account name of an organization is not intuitive. A company called XYZ might use "XYZDave" or "SpreadXYZ", not just the name of the company. Linking to Twitter's home page makes you look inept, amateur, disorganized.



(2) Putting the list of Links to Social Media Sites at the bottom of the corporate website home page, instead of up near the top so everyone can see it.

WHY IT'S WRONG: People are flocking to Twitter, Facebook, YouTube, and other social networks. By burying your social media links, putting them at the bottom of your corporate home page, many people will not see these links. Web users are in a hurry, distracted, multi-tasking, and not reading websites carefully. They skim, scan, and skip content that's not immediately relevant or sufficiently interesting. Often, they don't even scroll all the way to the bottom of a home page.



(3) Having only a Company XYZ News account on Twitter, perhaps with an email contact in their profile bio, rather than having an additional Company XYZ Support account on Twitter, so people can quickly contact them with problems, suggestions, questions, and other input.

WHY IT'S WRONG: News is somewhat self-centered, and while many customers are interested in your company's news items, many of them also want to contact you. Twitter news profiles generally don't Follow other Twitter users, nor do they tend to interact with them, so it's just another unilateral, one-way communication medium, violating web norms and social media expectations. Smart companies use Twitter for more than just news, like Comcast, they create a separate Twitter account for Support.




Wednesday, December 16, 2009

Content is Slave, not King





Contrary to popular myth, Content is NOT "King." Completely dependent on other factors, Content is actually...a Slave.


Many times, not only is Content not King, but Content poses as a Drag Queen -- something prancing around, dancing as corporations pull its strings, pretending to be something it's not.

Content cannot be King. Dethroned, or better, usurped by Connectivity, Presentation, and Interactivity, Content is low man on the totem pole.

Often, people search for pure Content, like movies, music, news and opinions. But even then, if the content is poorly organized, badly displayed, hard to navigate, or non-interactive, it will be ignored.

Many times, when someone is consuming content they enjoy or find valuable, their first impulse is to interact with it. They want to post a comment, a question, a praise or a complaint. Some may want to enrich the content, add their own view, amplify or criticize it.

Content, to be effective and valuable, is entirely reliant upon other factors. Content is extremely important, but is not the ultimate, universally dominant entity.

To call Content a "king" is to revert to old fashioned imperialistic, phallocentric, male-dominated hierarchy. Even worse, "Content is King" is a meaningless mantra that people chant, without being able to explain it.

It almost goes without saying: fancy flashy packaging or presentation with poor content is going to fail. But even the world's best content, all by itself, just sits there, isolated, accomplishing nothing, attracting nobody.

One thing many business owners don't understand, when it comes to websites, is how important Content is. Sometimes they even think the web designer just "makes it up" for them. "I have to provide content for my site?" they say with a disappointed look on their face. "What kind?"

But to dump a bunch of Content into a website is not nearly enough. The hard part, or fun part (depending on how you look at it) is to keep adding fresh, relevant, updated Content. That's what search engines and consumers want.

Some say "all things being equal, good content beats bad or no content". But we could also say "Packaging is King" because nice, attractive packaging will be more compelling than ugly or no packaging.

Calling one element "king" allows people to get away with slighting other elements. A clueless corporate person might say, "I don't know why nobody visits our website. It's loaded with great content!"

Perhaps it's because your highly exalted Content is missing the synergists that make it complete. Things like Presentation, Understandability, Substantiating Links to Reputable Sources, Findability, Relevance, Timeliness, Update Frequency, Context, Usability and Navigation Ease.

If there is a "King" on the web, it's Connectivity. Caring and Sharing. Interactivity. But not Content, especially not the pre-packaged, corporate kind that comes in the form of broadcast homogeneity.

People care more about trivial but personal communication than they do about the "content" of professional hucksters like Big Entertainment, Big Advertising, Big Government, Big Religion, and even Big Sports.

Hit rewind.

Now that we've disrupted the mantra, dislodged the parroted mindset, let's back up a bit. Before we can decide if Content is King, Queen, Court Jester, Serf, or Villain, let's define what people generally mean by "Content".


[QUOTE]


What is content? This word derives from the Latin "contentum," which means "that which is contained," but this derivation is not very descriptive.

There is no precise definition, but generally content is used to denote material prepared by professionals to be used by large numbers of people, material such as books, newspapers, movies, or sports events. That is the sense in which it is used in this work. In general, content is distributed by "mass" or "broadcast" communications systems.

....

In this work I do not classify information services such as weather, directory assistance and airline schedules as content.

Many of the standard phone calls access just such services, and the Internet is leading to increasing usage of them. I also do not classify most of e-commerce as content.

Somebody going to the Godiva Web site may be exposed to creative work in the ads flashed on the screen, but is interested in purchasing a tangible good. These types of interactions will flourish on the Internet, and some will be merging with content, but they are more typical of the standard point-to-point communications.

-- "Content is Not King" by Andrew Odlyzko



[END QUOTE]


While corporations, media, and other organizations try to hype their fabricated, often deceptive or over-priced Professional Content, consumers are sharing their own home-made, so-called Amateur Content.

From music and videos to photos and text, Do It Yourself Content is making Professional Content providers jealous. They want to go back to the good old days when the public was a passive, easily influenced group of spectators and consumers.

Perfect example is the telephone.

When it was first invented, Alexander Graham Bell thought it would deliver Content, not intimate connections between people. "Useless chit-chat" was discouraged and mocked, even as some still poke fun at the "triviality" of blogs and Twitter.

Take the post office as an illustration of Content vs. Connectivity or Professional Content vs. Do It Yourself Content.

The US government believed the main benefit of mail would be delivery of newspapers, a Content-rich medium. While newspapers did outweigh personal letters in pure data, people valued the mail system as a means to communicate with each other. Propaganda and mass entertainment were a distant second.

Those who keep shouting "Content is King!" often conceal a greedy agenda.

They typically mean "User Generated Content is Amateur Crap! Long Live Professional Content!" Or they want unpaid users to fill their social media site with Content, so they can put ads all over it and use the amateur content to lure search engines and paying customers.

They want to turn the internet into a broadcast medium. They see social media as comprised of sitting ducks, low hanging fruit, dumb chumps they can bombard with ads and seduce into buying their junk.

You, as a blogger, Twitter user, or website owner, need good Content, that's for sure. But if that's all you've got, if you don't pay adequate attention to the other factors that make Content valuable and easy to search, use, and share, you're doomed to fail.

Content is Slave...but it's a good, hard-working slave if it's under the right Task Masters!

Friday, December 11, 2009

call in sick without speaking with text to speech processor




Got laryngitis, it's painful to try to speak, but you have to call in sick to work? No problem. Just use the AT&T Labs Text-To-Speech processor. The official name for it is

Natural Voices® Text-to-Speech Demo

http://www2.research.att.com/~ttsweb/tts/demo.php




Here's how to convert your text to voice, to call in sick to work, without speaking:


(1) Type in your message (300 character limit).

(2) Select the voice you want to represent you:

* language (US or UK English, or Spanish, French, German)

* male or female (Crystal, Mike, Rich, Lauren, Charles, etc.)

(3) Click on Speak. A WAV file will be generated and your QuickTime audio player will play it.

(4) Adjust the volume by playing the recording a few times.

(5) Call your boss at work, and when he or someone answers, play the recording, with your computer speaker up close to the telephone receiver. Play it 2 or 3 times, to make sure the message is received.

EXAMPLE: "This is Steven Streight. I have swine flu with severe laryngitis. Painful to speak. I'm using a Text-To-Speech processor to deliver this message. I can't make it in to work today. Thank you."

I actually used this today to call in sick.

It used to be possible to type in a comment on a YouTube video, then, before posting the comment, you could click on Play Audio of Comment, and some widget would convert your message to speech.

I guess they no longer offer this service, but I used it to create an entire parody video of a Jean Baudrillard interview "Jean Baudrillard - Cultural Identity and Politics - 2002 1/8":


Streight interview Twitter - Fundamental Misgivings


Restrictions On Use Of Audio

This page is for demonstration purposes only.

See the FAQ for full policy details.

-- Audio samples are for private, non-commercial use. Publication and distribution require licensing. The restrictions are the same for non-commercial use as for commercial use.

-- Exceptions for limited private use are described in the FAQ under Usage Policy. Information about licensing and sales can be found in the FAQ under How To Buy.

-- Input text is logged. It is treated as private customer data and is handled according to AT&T's Privacy Policy. Note that AT&T will cooperate fully with law enforcement.

Monday, December 7, 2009

8 Common Homepage Mistakes



A website's homepage is the first thing a person sees when they visit your site.

This is obvious, but many homepages contain mistakes, or leave things out. As customers do more shopping online, and do internet searches to find information, your homepage is becoming more vital for business survival.

Errors and deficiencies on homepages are easily corrected, once you identify what can be improved or added.


Here are some Common Website Mistakes:


(1) No photo of CEO/Owner.

Showing your face is not a matter of vanity. It's all about humanizing your business, making it more personal and friendly. A homepage with no picture of the President, CEO, Owner, or Founder seems cold, bleak, even unaccountable.

You'll increase good will, personal warmth, and credibility for your homepage by displaying a nice photo of the primary spokesperson of your company. This photo will instantly convey authenticity, a person who is in charge, whose reputation is on the line.

People like to do business with people they can see and relate to. Select your photo carefully. Look approachable, charming, professional, smart, kind.


(2) Clutter.

Trying to display too many items on the homepage can cause all of them to disappear, lost in chaos. Instead, show the most customer-relevant items and functionalities. Then group the secondary items under headings that make sense to customers, in words they typically use to talk about the topics, and make top navigation bar links to these categories.


(3) Hard to read.

Be especially careful about the color of your text and the background colors. Medium gray text on light gray backgrounds is difficult to read, for example. Gradients, where a color fades from top to bottom, can sometimes reduce readability.

Your website visitors are always in a hurry, or multi-tasking, or otherwise distracted. Don't assume they're devoting total attention to your website. Make it easy to scan quickly, so customers can readily find the information they need, and can ignore what's not relevant to them at that moment.


(4) Drop down menu About links.

Even if you feel you must sub-divide your About page, don't make your customers choose categories from a drop down menu. It seems minor, but any extra complexity can cause frustration to customers.

Your About page link should be a single item that takes them to a page where you explain who you are, what you offer, and how customers can benefit. Then, on the main About page, you can display links that focus more on each separate item, like Personnel, History, and Employment.


(5) Hiding Contact page in About.

While it's good to have Contact information in your About page, you should display a separate Contact link in your navigation bar on the homepage. Again, we must keep in mind how customers are in a hurry.

You want customers to contact you. And contact is a primary action that customers want to perform. If they don't see a Contact link on the homepage, it could frustrate them, and they may leave your website to visit a competitor.


(6) No tagline or slogan.

People like jingles and statements that sum up what your business is about. You probably have one you're using now. It's part of your identification. So why leave it off your homepage? Customers like to do business with familiar entities.

By adding your slogan, jingle, tagline, or motto, under your logo or business name, your customers will more readily connect with your business. It can be the hook that says, "You already know us. You've heard our commercials for years. You can trust us."


(7) Unfriendly.

Your website is you. It represents your business just like a sales person does. Is your staff aloof and depersonalized? Of course not. Then why should your website homepage look sterile, like a manual or textbook?

The wording should sound like the way normal humans talk. Some trendy companies go so far as to be comical, edgy, or even smart alecky, just to lighten things up a bit. Your homepage should have the feel of a friendly person who enjoys helping people, not a spec sheet with "just the facts ma'am". LOL


(8) Links that disappoint.

If you have a News link on your homepage, fill it with actual news, rather than just a statement about how you'll be featuring news there eventually. If you have a link to a blog, why not state some reason to visit it, some benefit to customers? If you have a Photo Gallery link, be sure to fill it with interesting, educational, or entertaining photos, including recent events, with captions explaining the scene.