Monday, March 12, 2018

Tunnel Vision of Website Visitors

Many business owners think customers read their website in logical order, like a book, but that's totally wrong.

Customers exhibit a type of tunnel vision, ignoring what is irrelevant to them. They skim and scan and skip everything that is not directly related to the problem or need they feel at the moment.

Thus, your website must clearly emphasize major concepts and topics that customers care about, helping them to be blind to irrelevant content and helping them to focus only on their immediate interest.

Special, idiosyncratic, personalized focus of customers is a big important part of website usability studies. One weird fact is that if a customer thinks a bit of content should be found in a certain spot on your website, they'll keep coming back to that spot, over and over again. It tends to be a vicious circle phenomenon.

You must make each page of your website focus on a specific topic, product, or idea. In the HTML document, this will be the one and only H1 tag. Then each topic should have clear subheads, which will be H2 tags in the HTML document.

You must realize that the vast majority of visitors to your website will not be interested in everything you have to say.

Most customers will have one specific, narrowly-defined issue. They'll have one burning question or aggravating problem they want to solve. They'll want to quickly and easily find relevant content for that topic, without having to swim through tons of irrelevant content.

Since you can't predict which question or problem any given customer may have, you need to make sure that all conceivable questions and problems pop out from the website, making it easy for customers to skim through it and identify the bit of content that meets their needs.

Even if your product can do many things and solve multiple problems, a specific individual customer may not care about all that. They may have just one thing that's motivating them to visit your website. Be sure that your website shows awareness of this customer reality.

Don't bury your topics and sub-heads in a flurry of hype.

Don't force your customers to read lots of irrelevant content before they finally find the one thing they need.

If we all had to pay attention to everything all the time, we'd never get anything done.

Present the salient points about your product in a logical manner, within a framework that makes it easy for customers to jump around and zero in on a specific bit of content that satisfies whatever their need is at a given moment.

An FAQ format is ideal for presenting this information.

An example of web visitor tunnel vision is here:

Friday, March 9, 2018

Voice Search Changes How You Optimize Website Content

Google is moving more strongly toward being a direct answer provider, rather than a search engine providing links to possible solutions.

This means your website can be Google's quoted resource -- IF your web content completely answers every question a customer could possibly ask about their problem and its solution.

If your answer is so complete and well-written that Google serves it up to customers, you'll crush your competitors.

Look at your website. How good a job does it do in answering customer questions? Does it even show any concern about typical questions customers have?

If you don't know all the questions your website should be addressing -- ask your sales staff, service department, or receptionist. Also, go directly to customers and ask them what questions, concerns, frustrations, and problems they have.

An FAQ format is a great way to present information about a product, rather than long, dense blocks of hype. You'll see this on Amazon product pages, where customers ask questions, then answers are provided by other customers or the manufacturer of the product.

Think deeply about your customers, the problems they face, and the questions they are asking. It's very annoying to go to a website, wanting to purchase something, but not finding answers to important questions you have.

Customers with "more nuanced" questions tend to be ready to buy now. They're doing research and want to be very sure they make the right product choice, with no regrets later.

Make sure your website accommodates them.

Read more about voice search and Google snippets here:

Wednesday, March 7, 2018

10 Types of SEO Keywords for Effective Website Content

Everybody knows that for SEO power and content enrichment, your website text must contain naturally occurring keywords.

Keywords are words and phrases that customers and industry leaders use that are relevant to your business, problems of customers, and how to solve them.

You don't take mediocre, hurriedly thrown together copy, then sprinkle strategic keywords into it to empower it for SEO. That won't work. Google will consider poorly written, superficial, fluffy content to be Inferior Quality Web Content and will downrank your website in search results.

You explain the customer problem, why it's urgent to fix it immediately, and how your product solves everything easily, quickly, and affordably.

Then your website needs to answer every conceivable question a customer could and does ask, from every possible angle, defining technical terms, and speaking in a friendly, person-to-person voice of authority and credibility.

Now let's drill down into the general kinds of keywords that should be used in your website.

10 Basic Types of SEO Keywords

1. Customer Defined Keywords (User Vocabulary)

2. Industry Defined Keywords (Technical Terminology)

3. Product Defined Keywords (Catalog Copy)

4. Thought Leader Defined Keywords (Buzzwords / Insider Slang)

5. Geolocation Keywords (Local Shopping)

6. Related Vertical Keywords (Commercial Ecosystem Glossary)

7. Prospect Footprints (Customer Conversations)

8. Leading Keywords (Highly Competitive Nomenclature)

9. Longtail Keywords (Esoteric Terms of Highly Motivated Shoppers or Researchers)

10. Synonyms / Close Variants (Alternate Terminology)

Thursday, February 22, 2018

Head Noise or Facebook Content Obsession

Head Noise, a disorder that is also known as Facebook Content Obsession, is when something you see on Facebook keeps flowing through your mind, even when you're not on Facebook. It can be what someone else posted, or your own response to a Facebook post.

You may become a victim of Head Noise by seeing too many political memes, arguing with a troll, or by letting yourself feel bad about a negative comment.

Head Noise crowds out the thoughts you should be thinking and poisons your inner self. Think back to your LBF (life before Facebook). You probably had far less Head Noise polluting your consciousness.

Head Noise can haunt you, to the point that you find yourself constantly engaged in mentally debating or attacking someone you encountered on Facebook.

Head Noise can be avoided by blocking individuals who are annoying or incurably stupid.

You can also reduce head noise by spending less time on Facebook, or engaging in "drve-by posting" -- posting something on Facebook, but ignoring Notifications of replies and avoiding Newsfeed by not clicking on Home.

Your life will be happier and less stressful by taking steps to reduce Head Noise.

Tuesday, February 6, 2018

How to Save a Post on Facebook

See a really great post on Facebook? Full of good information?

Shared it to your wall perhaps, but afraid it will get lost as you add more posts, and it gets pushed down into oblivion?

Use the "Save Post: add this to your saved items" tool to keep track of it.

Save Post tool is found in the 3 dots at upper right corner of a post. Click or tap on it to activate the drop down menu, it's at the top.

When you save things on Facebook, they'll appear in the Saved section.

To view the things you've saved:

Go to or click Saved in the left side menu of the homepage. Click a saved category at the top or click a saved item to view it.

Note: Saved items are private, so only you can see them.

Thursday, February 1, 2018

Reading a Book in a Bar

One time several years ago, I brought a book into a bar on Main Street called Sonny's. It was not tolerated.

As I was reading it, some guy came up to me and actually growled, "I don't drink beer in the library, so why are you reading a book in a bar?"

I replied, "I don't tell you what to do, so why are you trying to tell me what to do?"

Friday, December 29, 2017

No More Fake News Flag on Facebook...It Was Click Bait

Facebook is discontinuing use of its "fake news" flag, because it was wildly successful... as click bait. More people than ever started visiting and reading what FB called "fake news."

Fake news is nothing new. It's always been everywhere: social media, TV, radio, newspapers, magazines, and word of mouth.

Do you want someone else (media company, government, watchdog organization, political party) to label items "fake news" -- or do you prefer to do your own research?