Tuesday, December 27, 2011

Loopmasters gives astonishing customer service

Loopmasters -- my favorite source of music production loops and samples for my Str8 Sounds projects -- gives 3 huge 200 MB loop package zip files as Christmas gifts this year ... and I've never bought a single product from Loopmasters.

I've just registered at their website and downloaded a free sample introductory package, plus tons of free sample loops every time a new loop package is made available.

They create about 6 new products each week. I get an email message with links to each new loop package. When I log in to the site, I can download free loops from each new package.

I have previously purchased all my loop packages from Sony ACID and have been very pleased with them. But now Loopmasters is luring me into their realm, enticing me with gifts, and convincing me to start buying loop packages from them. They are vastly more productive than Sony, pumping out a lot more product. Sony has about 3 new loop package per month. Loopmasters offers about 10 per week.

A few days ago, Loopmasters emailed me a 200 MB zip file called "Loops of Christmas Past". Today I received "Loops of Christmas Present". On December 31, they said they'd send me "Loops of Christmas Future".

These are not loops of Christmas music sounds like jingle bells, these are kick-ass dancehall burning bits of drums, percussion, sound FX, bass, synth melodies, and other hot sounds you can mix into your music creations.

Even though I have not actually paid them a single penny yet, I am treated like some major big spending customer! I mean, this is shocking. Most companies treat customers like crap. Most companies act like they expect you to be loyal and buy a lot, but won't lift a finger to deserve it.

Loopmasters is my favorite company for 2011.

They are generous and treat even the least profitable, non-paying customer like gold. They not only sell music production loop packages, they also provide great information about mixing and other production topics in their blog.

For example, this post: "10 Ways to Dirty Up Your Sounds"

What's more, on their website, at the bottom of the home page, they link to industry sites like Computer Music magazine, product hubs like Sonic State, and various DAW sites. It's easy to see that they want to be of maximum service to the computer musician, digital recording artist, and professional DJ communities.

Loopmasters does product innovation, customer service, free samples, and blogging in a superior, professional, and memorable manner.

If you make computer-based music in a digital audio workstation (DAW) environment like Sony ACID, Ableton, Pro Tools, Logic, Cubase, Reason, Cakewalk, or Audacity, you should check out this premiere provider of royalty-free sounds.

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