Saturday, June 2, 2012

Customer Service Sucks

Overheard at Walmart last night. Guy at checkout counter: "You've got to be kidding. Just go open another cash register and get the change." Clerk: "Sorry but I can't do that." Guy: "Well, you better call a manager over here. There's no way I'm taking $19 of change in coins!!!!"

I keep telling you all: Customer Service is the Achilles Heel of American Business.

Quit whining about declining sales, fierce competition, and customer disloyalty. Beef up your in-store service, customer relations, and social media interactions.

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